Login and workspace access
Send the account email, workspace name, and the last action before access failed.
Support desk
Get the right help faster by sending the right details first.
Account access, billing, refunds, cancellations, and beauty campaign setup each need different facts. This page shows what to send so support can act faster.
Help topics
Help for account access, billing, refunds, and campaign setup.
A useful support request says what account, which workspace, what action failed, and what you expected to happen.
Plans, invoices, and checkout
Use the billing portal when available, or send the plan, billing date, and receipt.
Creative setup and renders
Include the beauty product URL, campaign name, selected creator, scene, and render status.
Ask before you buy
Ask whether Vario Ads fits your product, launch calendar, and render volume before you pay.
Billing, refunds, and cancellations
Software billing help works best with the account trail attached.
Vario Ads is a digital service, not a physical returns flow. Subscription changes run through Stripe when configured, and refund requests are reviewed through support.
- 01Open the authenticated dashboard billing area.
- 02Manage, update, or cancel the Stripe subscription when billing is configured.
- 03For refund review, send account email, plan, billing date, and reason.
- 04Keep campaign-specific issues separate from billing requests so they can be routed faster.
Before you contact support
Send the details support needs to reproduce the issue.
Account emailWorkspace or campaign nameBeauty product page URLScreenshot or receipt when relevant
- Brand
- Vario Ads
- Legal name
- ARCHEA DYNAMICS LIMITED
- Contact
- help@varioads.com
- Address
- 37a Greenfields, Liss, England, GU33 7EJ
- Location
- United Kingdom